In case of purchasing ARCHLine.XP Licence, you get free support for the first year. If you have an annual maintenance agreement, you are entitled to online support for one calendar year. In any other cases you will be charged for the provided support. Price list see below.Our experienced consultants are available to help you at the highest level, in order to achieve that high speed internet connection is required. Live connection between client’s and consultant’s computers can be established by using Skype or TeamViewer applications.It is strongly recommended you to book an appointment in advance.The Online Support service is available only for once a day (max. 15 mins) on business days between 8.00 am and 4.00 pm.

Contact your consultant via phone or Skype.At ARCHLine.XP’s Help menu click on TeamViewer. Allow it to make changes on your device.

You can use your free Skype account to get help from your consultant when it is need. Here you can also show your screen via screen-sharing.For this the following steps are needed:Download Skype for free.Install it on your device and register. (This way you will get your own Skype™ account.)Search for your consultant’s Skype ID and add him/her to your contact list.